Shipping and delivery
Nothing is shipped. Your ticket appears on screen when you pay and arrives by email a few minutes later.
Last updated 12 October 2026
- 1.Nothing is shipped
- 2.How your ticket reaches you
- 3.At the event
- 4.If your ticket hasn't arrived
- 5.Contact us
1.Nothing is shipped
On The Hills sells tickets to events, not physical goods. Nothing is posted or couriered to you, and there are no shipping charges.
2.How your ticket reaches you
As soon as your payment goes through, your ticket appears on screen, and we email it to the address you gave at checkout, usually within a few minutes. It shows your booking reference and the event's date, time and venue.
3.At the event
Show the ticket on your phone, or give your name and booking reference at the entrance. You don't need to print anything.
Events happen in person, in hill towns across India. Getting there is up to you; each listing gives the venue and a map.
4.If your ticket hasn't arrived
Check your spam folder first. If it isn't there within an hour of paying, write to hello@onthehills.in or WhatsApp +91 81301 15431with the email address you booked with, and we'll send it again.
If you were charged and no ticket was issued, we either issue the ticket or refund the full amount, as set out in our refund policy.
5.Contact us
On The Hills is operated by EXPBOX BRANDS LLP. Registered office: 83, S.P. Mukherjee Road, 5th Floor, Devi Market, Kolkata, West Bengal 700026, India.
Email hello@onthehills.in, or call or WhatsApp +91 81301 15431.
Complaints go to our grievance officer, Ankur Goyal, at ankur@onthehills.in. We acknowledge a complaint within 48 hours and resolve it within one month.