Terms and conditions

1.What this is

On The Hills (onthehills.in) is a listings site for events in India's hill towns, operated by EXPBOX BRANDS LLP. By using the site you agree to these terms. If you do not, please do not use it.

You do not need an account to browse. You do need one to list an event or to write a review.

2.We list events, we do not run them

Every event on this site is organised by someone else. We are not the organiser, promoter, venue, or host of anything listed here. Where a listing sells tickets on this site, we take the payment on the host's behalf, and that sale is the only part of the event we handle. We have no control over whether an event happens, whether it starts on time, what it actually turns out to be, or how you are treated when you get there.

Your arrangement with an organiser is between you and them. If you bought a ticket here and the event is cancelled or moved, our refund policy says what you get back. Beyond that, if an event is oversubscribed or simply not what the poster suggested, that is a matter to take up with the organiser. We will help where we can, and we will correct or remove a listing that turns out to be wrong, but we cannot make an organiser do anything.

3.Using the site

Read it, share it, use it to decide where to go on a Saturday. That is what it is for.

Do not use the site in a way that breaks the law, interferes with it working for other people, or tries to get at parts of it that are not public.

4.Listing an event

To list an event you need an account with a verified email address. Some listings also require a verified phone number.

When you submit a listing you are confirming that the event is real and that you are involved in running it or have permission from whoever is; that the details you have given are accurate as far as you know; that you have the right to give us the poster or images you upload, including any photographs, artwork or logos in them; and that the listing does not break any law.

Listing an event that does not exist, or that you have nothing to do with, is grounds for us removing everything you have posted and closing your account.

5.Your content

You keep ownership of everything you submit. Posters, images, descriptions — they stay yours.

By submitting them you give us permission to show them on this site, to include them in the site's own listings, search results, guides and share previews, and to resize or crop them so they display properly. This permission exists purely so we can show your listing. We will not sell your poster or license it to anyone else.

If you take your listing down, we stop using its images going forward. Copies may persist for a while in caches and search-engine results, which we do not control.

6.We review everything, and we can remove things

Nothing published here goes live automatically. Every listing is looked at by a person before it appears, including listings whose details were first read off a poster by software.

We may edit a listing for clarity, correct an obvious error, decline it, or take it down later — including without warning where something looks unsafe, misleading, or unlawful. We are a curated listings site, not a noticeboard, and we do not owe anyone a listing.

7.Ratings and reviews

Anyone with an account can rate and review an event, workshop or experience once it has happened, and a host or a venue at any time. Reviews are public and show your first name and the first letter of your last name.

Write about your own experience. Do not review something you run, host or manage, or that you were paid or rewarded to praise. Do not post links, phone numbers or adverts, and do not write anything abusive, hateful, or that you know to be false.

We do not take a review down for being negative. We take down reviews that break these rules, and anyone signed in can report one. Hosts and venues can reply once, in public, under each review of theirs.

You keep ownership of what you write and give us permission to show it on this site and in search results, as with listings. You can change or delete your review at any time.

8.RSVPs, tickets and payments

Most listings have an RSVP button. It opens WhatsApp with a message to the organiser already written, and that is the whole mechanism. Anything that follows — a ticket, an entry fee, a deposit, a refund — is arranged directly between you and the organiser on their terms, and we are not a party to it and cannot refund it.

Some listings sell tickets on this site. There, you pay EXPBOX BRANDS LLP on the host's behalf, through Razorpay. The price and any fees are shown before you pay, as set out on our pricing page. Your ticket arrives on screen and by email, as described under shipping and delivery below, and cancellations and refunds follow our cancellation and refund policy.

A host may set entry rules for their event, such as an age limit with ID, a dress code or a last entry time. The listing and the checkout show them before you pay, and they are part of what you agree to when you buy.

If you sell tickets here as a host, you choose whether you or the buyer pays the 5% platform fee, and you must honour every ticket we sell for your event. Tickets are non-refundable unless you allow cancellations. If you do, say so in your listing, with the rule, and you bear the cost: a refund under your rule comes out of what we pay you, and the platform fee on that ticket is still charged. We pay you the ticket money, less the platform fee if you cover it, within 10 days of the event's end date. If you cancel or move an event, tell us straight away so we can refund buyers as the refund policy requires. Those refunds are at your cost too: we charge the platform fee on every ticket refunded because you cancelled, moved or didn't hold the event, and take it from your next payout.

Listings that sell tickets on this site are marked Featured, as are listings we choose to feature. Featured listings come first on the home page, on their town's page and in search results. A page shows no more than 3 at once; when more qualify, they take turns, a different set each day.

9.Shipping and delivery

On The Hills sells tickets to events, not physical goods. Nothing is posted or couriered to you, and there are no shipping charges.

As soon as your payment goes through, your ticket appears on screen, and we email it to the address you gave at checkout, usually within a few minutes. It shows your booking reference and the event's date, time and venue.

At the event, show the ticket on your phone, or give your name and booking reference at the entrance. You don't need to print anything. Events happen in person, in hill towns across India; getting there is up to you, and each listing gives the venue and a map.

If your ticket hasn't arrived, check your spam folder first. If it isn't there within an hour of paying, write to hello@onthehills.in or WhatsApp +91 81301 15431with the email address you booked with, and we'll send it again.

If you were charged and no ticket was issued, we either issue the ticket or refund the full amount, as set out in our refund policy.

10.Accuracy

We check listings by hand and we hold things back rather than guess when a detail is unclear. That is a real process and it catches real mistakes. It is not a guarantee.

Dates change, venues change, events get cancelled, and organisers do not always tell us. For anything where being wrong would cost you — a long drive, a paid ticket, a booked night — confirm with the organiser before you travel.

11.What you may not do

Do not scrape, crawl for bulk extraction, or systematically copy listings from this site, whether by hand or by machine. Do not republish the site's listings as your own directory. Do not use contact details published here to send marketing, spam, or automated messages.

Do not upload anything you do not have the rights to, anything false, or anything designed to harass someone.

12.Who owns what

The site's design, code, written guides, editorial copy, name and logo belong to us.

Event posters do not. The rights in each poster stay with the organiser of that event, or with the artist or designer they had make it, whether the organiser sent it to us or we added it to their listing ourselves. We show a poster only so you can see the event it belongs to, and we claim no ownership of it.

Organisers can have their poster replaced or removed at any time by writing to hello@onthehills.in.

Linking to us is welcome and needs no permission.

13.Accounts

Keep your sign-in details to yourself; you are responsible for what happens under your account. Tell us if you think someone else has access to it.

You can close your account at any time by writing to hello@onthehills.in. What happens to your personal data and to listings you have already published is set out in the privacy policy. We may suspend or close an account that breaks these terms.

14.Liability

The site is provided as it is. We work to keep it accurate and available, but we do not promise it will be uninterrupted, error-free, or complete.

To the extent the law allows, we are not liable for loss arising from an event you attended or could not attend, from a listing being inaccurate or removed, from anything an organiser does or fails to do, or from the site being unavailable. Nothing here excludes liability that cannot lawfully be excluded.

15.Changes

We may update these terms. The date at the top says when they last changed. Continuing to use the site after a change means you accept the updated terms.

16.Governing law

These terms are governed by the laws of India, and the courts at Dharamshala, Kangra district, Himachal Pradesh have exclusive jurisdiction over any dispute arising from them.

17.Contact and complaints

On The Hills is operated by EXPBOX BRANDS LLP.

Email hello@onthehills.in, or call or WhatsApp +91 81301 15431.

Complaints go to our grievance officer, Ankur Goyal, at ankur@onthehills.in. We acknowledge a complaint within 48 hours and resolve it within one month.